You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods. To exercise your right of withdrawal, you must inform us (El Casco represented by contact@el-casco.comyle=”font-weight: 400;”>Dr. Gold GmbH & Co. KG, Humboldtstr. 111, 90459 Nürnberg, contact@el-casco.com) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post). You can use the attached model cancellation form, which is not mandatory.

In order to comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

 Consequences of the revocation

 If you cancel this contract, we must refund all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received the notification of your cancellation of this contract.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

Returns Policy

You must return or hand over the goods to our warehouse (Dr. Gold GmbH & Co. KG, El Casco, Humboldtstr. 111, 90459 Nuremberg) without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

The product(s) must be unused

– in the original packaging with labels and protective stickers intact

– and still in the same condition as new when the product(s) was received.

You are responsible for the direct cost of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

El Casco / Dr. Gold accepts no responsibility for lost items during return.

Exceptions to the right of withdrawal

 “Unless otherwise agreed by the parties, the right of withdrawal does not apply to the following contracts:

Contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or

which are clearly tailored to the personal needs of the consumer,

contracts for the supply of goods which are liable to deteriorate rapidly or whose expiry date would be rapidly exceeded,

Contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,

contracts for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature,

contracts for the supply of alcoholic beverages the price of which was agreed at the time of conclusion of the contract but which cannot be supplied until at least 30 days after conclusion of the contract and the current value of which depends on fluctuations in the market over which the trader has no influence,

contracts for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery,

contracts for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts”.


Model cancellation form

(If you wish to cancel the contract, please complete and return this form).

– To El Casco represented by Dr. Gold GmbH & Co. KG, Humboldtstr. 111, 90459 Nürnberg, contact@el-casco.com

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of consumer(s) (only in case of paper communication) – Date

(*) Delete where inapplicable.