We ship with DHL and UPS, GLS free shipping from 49€ order value within Germany. Shipping takes about 2-4 business days.
For shipping to other European countries, the following flat shipping rates are charged:
- Belgium, Luxembourg, Netherlands, Austria: 10 €
- Denmark, Norway, Sweden: 12 €
- Spain, France, Italy: 15 €
- to the remaining member states of the EU: 18 €
- Outside Europe: 35 €
Not satisfied? No problem. You can return the package within 14 days via the standard rate of a common logistics service provider to the following address:
Dr. Gold GmbH & Co. KG
The outstanding amount will be credited to you after checking the goods within seven working days via your used payment method. Further information about our cancellation policy can be found here.
We are sorry. Please send us an e-mail with your name and the order number to firstname.lastname@example.org, as well as the damaged article to the address mentioned above. We will exchange it as soon as possible.
Your item has not arrived?
If your order has not arrived after 4 business days at the latest, or is defective, please send us an email to email@example.com.